Analista de Soporte a Proveedores

SEMPRA INFRAESTRUCTURA

Nuestra misión de ser la empresa líder de infraestructura energética en Norteamérica se materializa todos los días a través de nuestros valores, al hacer lo correcto, impulsar a las personas y formar el futuro. Como líderes con propósito en la industria energética, facilitamos el acceso a suministro de energía segura y sustentable que mejora la vida, inspira a las personas y abre posibilidades en todas partes.  

Sé parte de nuestro gran equipo y llénate de energía. Postúlate a nuestra vacante como: Analista de Soporte a Proveedores 

Primary Purpose

Provide suppliers with the required support and training to ensure effective and efficient interactions throughout the supplier’s lifecycle.

Duties and Responsibilities

• Attend and resolve or escalate supplier’s and business users’ requests, inquires, or issues in their interactions with Sempra on supplier onboarding, supplier data maintenance, supplier invoicing, and specialized service providers’ platform.
• Providing guidance on the onboarding process, forms, system use and required information and documentation.
• Providing guidance on uploading/updating their information on Ariba.
• Attend Ariba technical issues requests, create a Solman ticket for the issue and monitor completion.
• Providing guidance on invoice upload in Ariba.
• Providing guidance on the registration process and upload documents on the specialized services providers’ platform.
• Escalate to the appropriate channel any issue that could not be resolved. monitor the status of the request and communicate final solution to requesting supplier or business user.
• Act as single point of contact for suppliers’ and business users´ requests, inquires or issues related to Supplier Management processes.
• Receive from Accounts Payable the list of Specialized Services Suppliers with pending documentation for payment, communicate the status to affected suppliers and provide guidance on the documentation’s uploading process.
• Providing guidance on the registration process, forms, system use and required information and documentation to the Specialized Services Suppliers.
• Proactively monitor the registration process for the assigned Supplier and provide ongoing support to ensure suppliers understand the process and utilize the systems effectively.
• Receive monthly report of suppliers entering inactivity period (excluding exceptions) and submit supplier list to reviewers (Buyer/Internal Users), previous validation with AP any pending payments.
• Update and finalize supplier list based on Buyer/Internal Users feedback.
• Send supplier list for Supplier Onboarding, Vendor Master and Supplier Support Lead approval and update list based on Supplier Onboarding, Vendor Master and Supplier Support Lead recommendations.
• Support suppliers phase out due to underperformance or unsuccessful compliance checks:
• Receive list of suppliers to be phased out because of underperformance or compliance check not passed and submit supplier list to reviewers.
• Receive reviewers’ approvals and send to Supplier Onboarding, Vendor Master and Support Lead the supplier list for final approval.
• Identify opportunities to improve Sempra’s onboarding and registration process.
• Assess current process to identify pain points, bottlenecks, or inefficiencies in supporting Sempra’s goals and objectives.
• Gather supplier’s feedback to gain insights into their experiences and challenges with the current process.
• Conduct analysis to identify and recommend improvement opportunities to achieve operational objectives and goals.
• Support the design and implementation of new processes.
• Participate in supplier training activities as required by Supplier Onboarding Vendor Master & Supplier Support Lead.
• Support process improvement opportunities as required by Supplier Onboarding Vendor Master & Supplier Support Lead.
• Participate in the supplier evaluation process, engaging with multiple departments to gather assessments from all relevant stakeholders.
• Work collaboratively with suppliers and stakeholders to create, monitor, and assess the supplier’s performance for the required good or service. 

Education

• Bachelor's degree in administration, accounting, international business or related

Requirements

• Experience in supplier onboarding and supplier data maintenance
• Working experience in multinational/multicultural teams
• Knowledge and hands-on experience with Ariba SLP modules and Supply E/R platform
• Good verbal and written communications skills
• Ability to work with varied stakeholders to resolve supplier and third parties queries
• Communication and Interpersonal Skills
• Working knowledge of Microsoft Office 365 Tools (Excel, Word, PowerPoint, OneNote, etc.).
• Continuous Learning Mindset
• Advanced level of English

Licenses and Certifications

• Supply Chain Modules Certification

 ¡Postúlate y sé parte del gran equipo de Sempra Infraestructura!

En Sempra Infraestructura abrazamos la diversidad y estamos comprometidos a ofrecer a todos nuestros candidatos y colaboradores las mismas oportunidades de éxito, sin tener en cuenta la raza, color, nacionalidad, ciudadanía, religión, discapacidad física o mental, condición médica, información genética, estado civil, sexo, orientación sexual, género, identidad de género, expresión de género, edad, situación social y económica, filiación política o cualquier otra característica protegida por la ley. De igual forma, no existirá discriminación de ningún tipo para los colaboradores que hayan tenido COVID-19 o hayan convivido con algún familiar que lo tenga o haya tenido.