Senior Unified Collaboration Engineer

Primary Purpose

2-4 sentences to summarize the primary role of the job.

The Senior Unified Collaboration Engineer is an advanced level position responsible for the implementation, deployment, and support of network unified communications and collaboration infrastructure and services. This role works with a team of network engineers to maintain the performance, availability, and security of communication and collaboration infrastructure. The ideal candidate has deep knowledge of collaboration technologies include VoIP, A\V, videoconferencing, and content sharing. This position provides the opportunity to develop leadership skills as it is responsible for providing developmental leadership and technical guidance for junior level engineers.

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Value Delivery, Strategy, and Planning

• Responsible for maintaining and operating all enterprise communication/collaboration network services to a high standard. Ensuring the availability, performance, and security of all systems.
• Identifies, evaluates, and deploys technology solutions, provides feedback, makes recommendations.
• Plans and executes strategy for collaboration infrastructure including lifecycle management, upgrades, new capabilities, and support.
• Develops, documents, and adheres to operational best practices.
• Works collaboratively with the business and IT to translate business needs and support the delivery of quality solutions.
• Functions as Unified Communications lead SME on assigned projects.
• Proactively identifies and addresses opportunities for improvement.
• Gives functional area impacted advice on strategic, tactical, and operational levels to different stakeholders at all levels of the organization.

35%

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Delivery and Execution

• Plans, coordinates, and executes complex network infrastructure maintenance, changes, and upgrades.
• Installs, configures, and documents unified communications systems.
• Troubleshoots, remediates, and performs root cause analysis of challenging technical issues escalated to the engineering level.
• Contacts and coordinates vendor, carrier, and remote support when necessary to resolve high impact issues and/or outages.
• Document and report problems to appropriate management, engineers and/or peers, including non-technical audiences
• Provide user training in collaboration systems. Facilitate large meetings to ensure a smooth experience.
• Coordinates, plans, and communicates planned and unplanned outages to the appropriate stakeholders.

50%

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Collaboration

• Work with cross-functional IT and enterprise teams to build alignment and model commitment to high performance as “one team”
• Build relationship with business stakeholders, external service providers, and architecture teams; inspire ideas and exemplary solutions form inception through implementation
• Communicate with all levels of management and end-users during analysis, development, testing, and operational phases including status updates, issue identification, and approval requirements

10%

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Performs other duties as assigned (no more than 5% of duties).

5%

Enter project/contract/vendor approval authority amount and/or budget responsibilities.

Bachelor's Degree

In computer science, computer information systems, engineering, related discipline, or equivalent training and/or experience, including Military

Required

5+ years

Experience in unified communications infrastructure (Cisco CUCM), including engineering, support, design, implementation, and operations

Required

5+ years

Experience working on a Cisco based network

Preferred

5+ years

Demonstrated in-depth understanding and experience configuring and

maintaining networking hardware such as routers, switches, firewalls, etc.

Preferred

5+ years

Experience in Cisco VoIP/Collaboration tools

Required

5+ years

Experience in an enterprise level networking environment supporting multiple, diverse sites

Required

Technical Skills:

• Strong troubleshooting skills. Able to perform complex troubleshooting to isolate, diagnose, and correct problems.
• Demonstrated advanced ability to monitor the unified collaboration environment using hardware and software tools.
• Ability to establish and maintain a high level of user trust and confidence

Advanced

Technical Knowledge:

• Advanced knowledge of Cisco Unified Communications and Collaboration systems
• Advanced knowledge of Microsoft Teams

• Knowledge of Cisco routing, switching, and wireless technologies.
• Knowledge of various VPN products including Zscaler, Palo Alto Prisma Access (GlobalProtect), Pulse Secure
• Knowledge of monitoring and alerting systems including WhatsUp Gold, Splunk, NetBrain, Cisco DNA Center

Advanced

Intermediate

Bilingual – (English/Spanish) speaker a plus.

CCIE Collaboration

Preferred

CCNP Collaboration or equivalent level certifications

Highly Preferred

Available to travel up to 15%, including international travel to Mexico.